Privacy Policy – Terms and Conditions

  1. Introduction by Borsetta Stivali FZE, LLC.
  2. Borsetta Stivali FZE LLC is registered in Ajman, UAE and operating out of Dubai, UAE; United Arab of Emirates is our country of domicile.
  3.  Returns and Exchanges Policy

Borsetta Stivali reserves the right to refuse a return / refund / exchange request.
Please make your claims for missing items within 12 hours of receipt of merchandise. All Sales are Final: The following conditions apply:

Do you offer returns? No

Do you offer exchanges? No

What’s the procedure for returns or exchanges? No Refund or Exchange Policy

Is free shipping available for returns or exchanges? No

How will customers receive refunds for returns? Refunds in the form of original payment on cancelled orders, must be cancelled in 12 hours of purchase.

Is there a limited time frame for returns or exchanges? No Refund or Exchange Policy. Special cases with order errors, we will offer exchange, please contact us by what’s app +971 50 836 8787 or email

  1. Shipping Policy

Our products are produced upon order. Majority of the item are available by Pre-Order Only. All pre-order items will ship immediately upon customization usually within 30-45 days of purchase. In stock items ships within 24-48 hours.

  1. Online Payments
    If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
    We accept payments online using Visa and MasterCard credit/debit cards in AED or based on your home country currency on international orders.
    The cardholder must retain a copy of transaction records and Merchant policies and rules.
  2. Copyright
    All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property and copyright work of either Borsetta Stivali FZE LLC, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of Borsetta Stivali FZE LLC and is protected by copyright, trademarks, patents, or other intellectual property rights and laws.
  3. Governing Law
    This User Agreement is governed by and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason.
  4. Indemnity
    You agree to indemnify and hold Borsetta Stivali and its affiliates, officers, employees, agents and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of shopping, getting a consultation, or visiting our website or any of our physical shops, as well as if you breach this User Agreement, or violate any law or the rights of a third party.
  5. Withdrawal of Access
    Without prejudice to any other rights and remedies of Borsetta Stivali under this User Agreement or at law or otherwise, Borsetta Stivali may refuse any order suspicious of fraud and disallow your access to the Site at any time, without notice, for any reason, including without limitation, breach of this User Agreement.
  6. Providing Feedback
    Borsetta Stivali encourages buyers to provide feedback to Borsetta Stivali will not be responsible or liable in any way for the feedback. You agree not to make comments that are not factual in nature including without limitation making any racist comments, using profanity, abusing another user, disrespecting another culture or any other derogatory or inappropriate comments. If you continuously receive negative feedback ratings, without prejudice to any other rights and remedies of Borsetta Stivali under this User Agreement or at law, Borsetta Stivali reserves the right to withdraw your access to the Site and remove the comment on the Site. You acknowledge and agree that your feedback consists of comments left by other users with whom you transact, and a composite feedback number compiled by Borsetta Stivali and that together these convey your full user profile.
  7. Privacy
    Borsetta Stivali takes reasonable measures (physical, organizational and technological) to safeguard against unauthorized access to your personally identifiable information and to safely store your personally identifiable information. However, the Internet is not a secure medium and the privacy of your personal information can never be guaranteed. Borsetta Stivali has no control over the practices of third parties (e.g. website links to this Site or third parties who misrepresent themselves as you or someone else). You agree that Borsetta Stivali may process your personal information that you provide to it for the purposes of providing the services on Borsetta Stivali and for sending marketing communications to you and that the Privacy Policy of this Site governs our collection, processing, use, and any transfer of your personally identifiable information.
  8. Abusing Borsetta Stivali
    Please report problems of any kind or violations of this User Agreement to Borsetta Stivali. If you believe that your intellectual property rights have been violated, please notify Borsetta Stivali. Without prejudice to any other rights and remedies of Borsetta Stivali under this User Agreement or at law, Borsetta Stivali may limit, suspend or withdraw a user’s access to the Site and/or a user’s membership of the Site or remove hosted content. Also Borsetta Stivali can choose to take other technical and/or legal steps against users who create problems or possible legal liabilities of any kind, who infringe the intellectual property rights of third parties or who act inconsistently with this User Agreement or our policies.
  9. Trademarks
    “Borsetta Stivali” and related logos, and other words and logos on the Site are either unregistered trademarks or registered trademarks of Borsetta Stivali and are protected by international trademark and other intellectual property rights and laws. Borsetta Stivali’s trademarks may not be used in connection with any product or service that is not Borsetta Stivali’s nor in any manner that disparages or discredits Borsetta Stiavli. All other trademarks not owned by Borsetta Stivali that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Borsetta Stivali.
  10. Disputes
    Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  11. Using Personal Information

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties We DO NOT SELL your personal information.

    Our website DOES NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.  

  12. Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    The Site is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

  13. Minors

    The Site is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.